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RETURNS & EXCHANGE

RETURNS

SEASONAL SALE: Please note that we do not offer refunds on sale items. For sale items up to 50%, we can offer an exchange of size, if available. Sale of items 50% off and more is final. 

ARCHIVE SALE: all sales are final. No returns, refunds, credit notes or exchanges are available.  Please contact us at orders@lakite.co for any inquiries.

During sale periods please allow up to 5 (five) extra business days to receive your order.

We want you to be completely satisfied with your purchase from LAKITE. Therefore, due to the intimate nature of our products, we do not accept returns for any reason other than size changes and store credit.
Return:
Before you decide to make a return, we’d like you to know that we will only accept returns for the pieces that are:
- in a new, unused and saleable condition, and
- with all tags attached,
- so, all shoes need to have no scratches on the soles or marks on the shoe box, and
- must be sent back to us with an extra layer of packaging to avoid damage when they are being delivered. 


In order to exchange an item, the item(s);
  • Shoes must be returned in their original, unworn condition (both insole and outsole) with all tags and packaging intact.
  • Ensure you keep the postage receipt for your records.
  • Once we receive your return and verify that the shoes are in their original condition, we will process the exchange and ship out your new shoes.
  • Exchanges for another size will be processed within approximately 1 to 3 business days after we receive your returned item.
  • Original shipping fees are not refundable. The cost of shipping is the customers expense. 
Our team will check for wear and tear when we receive a returned item, and you will only qualify for a return or exchange after the returned items have passed these checks. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

Please note: The customer is responsible for all shipping expenses and duty fees associated with an exchange.



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